Shipping & Returns
Availability of goods and Prohibited goods
All items are subject to availability. We will inform you as soon as possible if any of the goods you have ordered are not available and refund to you the value of the unavailable goods, while shipping the balance of your order. This policy will also apply if any of the goods which form part of your order are prohibited from importation into the country of your designated delivery address.
Delivery and charges
Deliveries will be made by the courier appointed by Distant Brits at the address stipulated in your order. It is your responsibility to ensure that someone is available to accept delivery. Where possible, we offer a choice of delivery services during the ordering process. Our chosen couriers are Royal Mail and Parcel Force because of the quality of service delivered by these couriers. Customers are advised to ascertain the most appropriate service for the country to which the goods are being shipped. If you wish to nominate an alternative courier we shall be happy to discuss this with you.
Any stipulated period of time for delivery shall start from the date on which we accept your order and is approximate only. If we are not able to deliver your goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery, we shall credit your credit or debit card with the full purchase price of the goods as soon as is reasonably practicable but in any event no later than 30 days from the date of your order.
Distant Brits regrets that neither it nor its courier can be held responsible nor are we liable for any delay in delivery caused by delays by H. M. Customs and Excise or the Customs authority of another country.
Delivery charges vary for a variety of reasons. They may depend on the type of goods ordered. If you live or the delivery address stipulated by you is in a remote area a supplemental charge may be made of which you will be notified in advance and have the opportunity to withdraw your order before it is despatched. Alternatively there may be a sudden increase in delivery charges due to unforeseen circumstances such as a rise in the price of oil, when a fuel surcharge may be made. Distant Brits regrets that delivery charges cannot be refunded.
Distant Brits reserve the right to deliver the goods in instalments if the goods are not available at the same time for delivery and you are happy for us to do so.
Taxes
Where appropriate, VAT will be charged at the prevailing UK rate from time to time.
You are responsible for the payment of any import duties and taxes levied in your country of residence. We have no control over these charges and cannot predict what they might be. You should contact your local customs office for further advice.
Risk and Returns
Risk in the goods shall pass to you on the collection from our depot by the courier appointed by us.
If, you are not satisfied with the goods (other than damaged goods for which please see below) contained in your order, or any part of your order or wish to cancel this Agreement for any reason you may do so, (subject to as expressly stated below), within seven (7) working days from the date following the date of delivery of the goods to you by returning the goods subject to the following conditions:
- the goods remain in their original condition, are undamaged and have not been tampered with in any way;
- the goods must be securely wrapped and with all original packaging, including the packing slip and an indication of the reason why the goods are being returned;
- you must notify us in writing of the cancellation or return to us.
We regret that we cannot accept returns for perishable goods such as food or handmade, specially commissioned or personalised goods.
If you exercise your right to cancel or return goods, you must return the goods to Distant Brits in the condition specified above as soon as is reasonably practicable and in any event within twenty one (21) days of the date of notice of cancellation at your own risk and expense. We will credit your credit or debit card with the full purchase price of the goods returned as soon as is reasonably practicable but in any event no later than 30 days from the date of receipt of notification of cancellation and we may make a charge for the direct costs of recovering the goods supplied (excluding substitute goods or goods returned due to damage or error) if you do not return them in accordance with the provisions of these Terms and Conditions.
Damaged Goods
In the event that the goods when delivered to you are damaged please notify us by email within 3 days of receipt specifying the damage. Please retain the damaged goods as delivered with all original packaging (where possible), including the packing slip and details of the damage to the goods. We will arrange for our courier to collect the damaged goods from you as soon as is practicably possible. We will credit your credit or debit card with the full purchase price of the goods returned as soon as is reasonably practicable but in any event no later than 30 days from the date of our receipt of the damaged goods.
Import Duties
You are responsible for all import duties payable on the goods which are delivered to you. In the event that any goods are returned to us we regret that we cannot refund the import duties paid for such goods as the authorities will only reimburse the person who paid the import duty. You will therefore need to recover import duty for returned goods direct from the relevant authority.
Distant Brits Liability
The Distant Brits Site is provided by Distant Brits without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
Last updated 9th July 2004
© 2004 Distant Brits Limited. All rights reserved.
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